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The service spirit is "time is more valuable than gold"
It requires service personnel to always think of the user, solve the existing problems in time, and make clear that the user's time is money. The company's service team has formed a perfect after-sales service network, equipped with adequate after-sales force, the establishment of standardized service personnel, hotline, computer information management system, the company's development, production, sales and other departments give priority to meet the service needs, so as to ensure the implementation of the service spirit.
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Service tenet is "create value for customers"
It is clear that users buy our products in pursuit of the benefits and value that the products bring to them. This requires service personnel to have comprehensive service capabilities, and guide users' relevant capabilities through our services, so as to provide protection for users' work and generate benefits and values.
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Service slogan is "Company service, always everywhere"
Users feel the company's services, is always present, everywhere. This requires service personnel to have comprehensive service capabilities, and guide users' relevant capabilities through our services, so as to provide protection for users' work and generate benefits and values.
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The service objective is "customer - centered, implementing overtime and overvalue services”
Around customers, the company carries out customer training, technical consulting, customer visits, key cases and other featured services, so that customers feel that they have not only bought our products, but also bought a complete set of perfect services.
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Service requirements: "concise, comprehensive, proactive and timely"
The eight character requirements of service personnel, to ensure that the initiative to contact customers, with the fastest speed, the best way, the implementation of comprehensive, timely, fast service, for users to win time, create benefits. The content of service requirements is the interpretation of service spirit, purpose, slogan and target.
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